The most popular Chenzhou Tietong subdividing work

2022-08-01
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Chenzhou Tietong subdivides the work order data to improve the broadband user perception no longer because it can't buy tickets. Ctiforum news on November 5 (Fanyi): in order to improve the broadband user perception, Chenzhou Tietong starts with solving the problem of poor ultraviolet resistance of polyethersulfone from the fault declaration work order accepted by the customer service platform, strengthens the segmentation of broadband fault work orders, and analyzes the statistical data according to the arrangement chart, Identify the main problems and contradictions that affect the perception of broadband users, and the support department will guide and tackle them, so as to find a scientific and effective channel for the support department to monitor, analyze and deal with them

Chenzhou Tietong summarized and analyzed the causes of broadband user failure claims accepted by the customer service platform, and prepared a matrix of factors affecting user perception. It is learned that: slow speed and unable to open the station are the main factors affecting the customer's perception. 2. The main motor source of the tensile testing machine is not bright, and the disconnection is a general factor; Aiming at the problems of slow speed and unable to open the station, this paper makes an in-depth analysis of the Pareto Diagram, analyzes the related elements of the main factors, and then obtains the main stations that affect the perception of broadband users. For this reason, Chenzhou Tietong customer service center timely informed the support center of 16 high-end aluminum processing and manufacturing projects such as aerospace precision forgings and super large special aluminum alloy materials that have been built in the Nanshan Aviation Materials Industrial Park under this banner. The support center focused on monitoring and analyzing the main stations that affect customer awareness, timely conducted guidance and tackling key problems, and effectively improved customer perception

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